It sounds like Palm Pre buyers should be prepared for potential disappointment on June 6th, as there's talk of limited numbers of the smartphone being available at launch.  Sprint CEO Dan Hesse has told investors that the reason for the relatively low volume of Pre advertising is because the carrier expects shortages. "We don't intend to advertise it heavily early on ... continued »

Vince had two seconds with Dan Hesse. They posed for a picture, shook hands, and smiled. As they posed, Vincent spoke the words that will forever ring out in his memory. No, he didn't ask "where's the Pre at B*$#%?" Vincent calmly composed himself, and said: "Nice to meet you." Epic, I know. continued »

When Dan Hesse took over Sprint as CEO, he made some big promises to improve the quality of the customer service.  If you look at the numbers, Hesse has pulled through for his subscribers.  Certainly, there have been losses, in terms of both money and subscribers, but the remaining Sprint subscribers are seeing better support call times, better headway towards ... continued »